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AAA to Enhance Roadside Services Using Apple Satellites

Roadside Assistance will now be available to iPhone users stranded in remote locations

ACSC tow driver hitches up vehicle

AAA announces that users of the newly unveiled iPhone 15 lineup, as well as iPhone 14 users, can now access AAA service via satellite. As one of North America’s largest and most trusted membership organizations, AAA responds to approximately 30 million calls for roadside assistance annually and serves more than 63 million members. By working with Apple, AAA can now reach people who may otherwise be unable to get help. 

"Our partnership with Apple will be welcomed news for iPhone users stranded in more remote locations with poor cellular or internet access,” said Mike Hoshaw, vice president of automotive services, AAA East Central. “Our commitment to safety will be elevated to a new level with iPhone’s satellites, which will help us rescue those who would have otherwise had difficulty reaching us.” 

iPhone users requesting roadside assistance can be connected via satellite with AAA after answering a few questions to capture important details. Users will receive clear guidance on how to stay connected to a satellite so they can message with a AAA agent and get important information about the status of their request. 

Roadside Assistance via satellite* will be available to all iPhone 15 and iPhone 14 users in the US, regardless of whether they are a AAA member. Once the questionnaire is received, AAA members will be verified, and service will be provided**. Non-members will be responsible for payment upon completion of the service. Roadside Assistance via satellite is built on the groundbreaking technology that powers Emergency SOS via satellite, launched by Apple in 2022, which allows iPhone 14 and now iPhone 15 users to access emergency services via satellite when cellular coverage or Wi-Fi is unavailable. 

*Individuals must be located near a road to receive service. AAA does not provide off-road vehicle recovery. 

**Service will be provided according to the terms of membership and will be available in the U.S. and Puerto Rico beginning September 22, 2023. 

AAA East Central is a not-for-profit association with 69 local offices in Kentucky, New York, Ohio, Pennsylvania and West Virginia serving 2.7 million members.  Past news releases are available at  Follow us on Twitter and Facebook.


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AAA East Central is a member club affiliated with the American Automobile Association (AAA) national federation and serves members in Kentucky, New York, Ohio, Pennsylvania and West Virginia.